HOW TO RETURN YOUR ORDER:
We have recently made changes to our site to ensure you have the best shopping experience possible! With these changes, you will not be able to access any account or order information for orders placed prior to June 30, 2020.We apologize for any inconvenience this may cause. If you have questions or are having issues returning an order you placed prior to this date, please reach out to our Customer Service Team and they will be able to assist you.
PLEASE NOTE some return methods are currently unavailable or taking longer than usual, due to the worldwide COVID-19 pandemic. Please see the returns portal for full details.
How do I return an item?
Once your package begins transit you will be able to track the progress of your return via the Returns Portal. As a reminder, it can take up to 14 working days for your refund to be processed.
Our Return Process is simple. You can return your merchandise up to 90 days from the date of despatch of your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer's liability.
In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 14 days, but within the 90 day returns period, delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.